FAQ

Rates and Details (3 questions)

Yes, one of our representatives will meet you on your arrival at the airport arrival terminal hall and escort you to the villa or pick-up you from your hotel to the villa instead of from the airport and from the villa to the airport when you check out.

All villas listed in our website are inclusive of household staff. They are there to serve you during your stay at the villa. Their duties include making the beds, cleaning and maintaining the villa. See individual villa details as the number of staff and hours of work does vary and some include security and chefs. (Please refer to individual villas for details)

The rates shown are always quoted based on Per Villa per Night basis (unless stated otherwise).

Booking (4 questions)

Simply search or select one of several villas or give the description of the villa within your criteria using the search facilities of the site; price range, bedrooms, location, pool, etc. and then click the reservation button completing your contact information. No commitment is made at this stage. We will get back by email or phone within 24 hours, usually come with confirmation of availability, price and payment terms and conditions. We will book the villa after your approval and it will be confirmed by written after we receive your down payment

PVR (Paradise Villa Rental) will send you a confirmation slip by email, stating the Villa name, length of stay, Type of Villa, etc, upon confirmation, once full payment has been received.

Yes, we could tentatively book the villa under your name. However, we can only hold the villa for 3 days, and then the villa will be open for everyone, unless you have made a special agreement with us.

4. Changes cannot necessarily be accommodated in all cases. A US$50.00 administration fee will apply to each change after a booking has been confirmed. Please send us your new reservation requirements via an email stating your original reservation details then we will process your amendment requests and will email you once your amendment is confirmed.

Cancellation (1 questions)

1. A written notice of cancellation must be send to PVR (Paradise Villa Rental). To compensate the owner for the loss of other potential bookings that have been turned down once your booking has been confirmed and the agents time and effort involved in making a booking means the deposit is non refundable. Reservations cancelled less than 30 days prior to arrival are subject to a complete forfeiture of deposit to compensate and Final payments are non-refundable.

Payment (3 questions)

We only accept payment by Bank Transfer in US Dollars and Rupiah

We have two options to settle the payment The first option is to settle full payment, in which case this option is normally taken by our clients to avoid double charges occurring from the bank, as you will only pay the cost of bank charges once. The second is: 50% deposit 3 days after a confirmation has been given and 50% balance payment 61 days prior to the arrival date. Please bear in your mind, there will be another bank charge, when settling the balance payment by transfer. However, the decision is yours.
Alternatively you can pay by credit card (MasterCard/Visa) but this is subject to 3% bank charges.

PVR (Paradise Villa Rental) and The owner will never take risk of any uncertain reservation, to secure the villa itself and to ensure your privacy as well as your reservation means we have to block the whole villa from any other reservation for the same or overlapping period. If you cancel your reservation after paying the deposit, you will lose it but the villa also loses the balance payment because you will not settle the balance of payment. To secure your reservation you have to pay the deposit at least seven consecutive days after a confirmation has been given. If you do not pay it as per the terms, PVR (Paradise Villa Rental) and the owner will have the absolute right to rent the villa to others because we operate on a ‘first come first served’ basis.

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